Returns and Refunds

1. Return period

Customers worldwide can return items purchased within 14 days of receipt of the order. Some jurisdictions (e.g. UK, USA, Canada, Australia) provide longer periods; in such cases, SILKinCOM will apply the most favourable term provided by local law.

2. How to request a return

To request a return, fill in the contact form in the Contact section of the Site, indicating the order number, purchase details and the product to be returned. You will receive return shipping instructions within 24–48 hours.

3. Return acceptance conditions

For acceptance, the product must:

• Not have been worn, washed or damaged
• Be returned in the original packaging with intact labels
• Be in conditions suitable for resale

SILKinCOM reserves the right to reject returns that do not meet these conditions or show signs of use.

4. Excluded products

The following cannot be returned:

• Personalised or made-to-measure products
• Sale or promotional items, if indicated on the product page
• Opened or used items that cannot be resold for hygiene reasons

5. Return shipping costs

Return shipping costs are at the customer's expense, except in the case of incorrect or defective products. Original delivery charges will not be refunded. We recommend using tracked shipping with insurance.

Return address:
SILKinCOM
Via Giuseppe Verdi 2/B
22072 Cermenate (CO) – Italia

6. Refunds

After receipt and inspection of the return, SILKinCOM will issue the refund within 14 working days, using the same original payment method. The refund will concern only the product price, excluding any import taxes, customs duties or shipping costs, which remain at the customer's expense.

7. Defective or incorrect products

In case of receipt of a defective, damaged or incorrect product, contact customer service immediately via the contact form or via email at silkincom.business@gmail.com.